KM 303 Project Management

Paper, Order, or Assignment Requirements




You are newly appointed Project Manager and as a part of your role you have been asked to develop an individual plan for a project, which is as follows:
An airline company receives a high number of complaints from their customers on the economy class product and would like to review the product offered to their customers in economy class with the following objectives.
1. Review and redesign all Economy meal trays set ups
2. Food items to be reviewed
3. Review and redesign service routines (food/beverage) to achieve improvement in customer service
4. Achieve product consistency and enhancement across the network
5. Review and redesign toilet amenities
The project start date is 1st Mar 2015 and it is to be completed in one year. A budget of 30,000,000 has been allocated to the project.
You are required to:

➢ Identify Project concept, scope, aims and objectives and apply appropriate project management tools & techniques including bar charts for effective and successful implementation of the project. Develop Project Charter, WBS, Schedule, and project closure report
➢ Appraise key aspects of the project management strategy to the organizational structure and business environment of the organization. Prepare project org structure , communication plan and stakeholder analysis
➢ Recommend a suitable structure and processes for project monitoring and control of financials using relevant Project tools, techniques and graphic representation of quality. Complete Earned Value Analysis. Use any one quality tool to show analysis of customer complaints
➢ Address organizational aspects like risk management and risk analysis. Prepare a risk register.


➢ Harvard Referencing

➢ Refer course syllabus’s Indicative Content

Format and Marking Scheme

1. Project charter, definition of scope, aims and objectives and a closure report. (15 marks)
2. Develop a Work Breakdown Structure for the key deliverables(15 marks)
3. Determine milestones and key deliverables along with target dates using a gant chart to prepare a project schedule. (10 marks)
4. Human Resources management linked to strategy and structure of the organization. Tabulation of the known key resources in the project. Depiction of project organization chart. (10 marks)
5. Deriving a Communication plan in the project planning and focusing on who, how, when and what will be communicated. (10 marks)
6. Stakeholders Identification / Analysis, listing affected business areas and organizations and describes the impact the project will have on them. (5 marks)Control and monitor project performance using Earned value analysis.(10 marks)
7. Analyse project background using any one of the seven quality tools (10 marks)
8. Identification of business risks associated with this project. Estimating the severity of each risk’s potential impact and identification of any risk mitigation actions that could be taken to negate / mitigate against the risks identified. (15 marks)